Privacy Policy
Last updated: January 2024
Introduction
elden-gear ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out forms on our website
- Request information about our services
- Book appointments for pet care services
- Contact us via email or other communication channels
The personal information we may collect includes:
- Name
- Email address
- Information about your pet (species, breed, age, health conditions)
- Service preferences
- Communication history with our team
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and complete bookings
- Communicate with you about your appointments and our services
- Send administrative information, such as booking confirmations
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: Processing is necessary for the performance of a contract with you (e.g., providing pet care services).
- Legal Obligation: Processing is necessary for compliance with a legal obligation.
- Legitimate Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymise it.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To trusted service providers who assist us in operating our website and conducting our business
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our customers or others
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 47 Riverside Lane, Bristol, BS1 4QN, United Kingdom